REFUND POLICY

 REFUND POLICY

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to refuse returns if it has been found that the products are damaged and are not in sellable condition.

Refunds will be processed using the original payment method after the warehouse team have received the returns and have inspected it to confirm it is in sellable condition.

To start a return, you can contact us at support@lumineskincare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lumineskincare.com

Your Refund will be Declined for some reason stated below:

  • For hygiene reasons - Products which have been used, opened and the seal has been broken

 

REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Two way shipping charges are deducted for remorse return.

Two way shipping charges are deducted for remorse return. Please be careful when you make order payments.

 

DAMAGES AND ISSUE

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.